Outsourcing Services

UTLS Outsourcing provides end-to-end customer contact and back office processing services to financial institutions, investors, servicers and other companies in the mortgage and financial services markets. With multiple contact and operating centers across the United States and in India, UTLS provides onshore, onsite, or offshore integrated solutions.

With our excellent technology, well trained employees and focus key performance indicators (KPI), UTLS Outsourcing delivers results for our clients.

Our Customer Contact Outsourcing maximizes right party contact, engages in productive dialogues and achieves desired outcomes for our clients. Our back office processing reduces costs, delivers quality results and shortens processing times for clients.

• Deep Mortgage Domain Experience
• Integrated Voice and Fulfillment
• Full Service or segment Outsourcing
• Staff Augmentation
• Safety and Security of Data
• Excellent technology
• Flexible capacity with multiple centers
• Customized solutions
• Onsite/Onshore/Offshore Best Fit Service Delivery
• Robust Reporting and Transparency

Customer Contact
Blended inbound/outbound customer contact centers

• Customer service
• Default management
• Loss mitigation
• On-boarding

Back Office Processing

• File Review
• Quality Control
• Compliance
• Foreclosure Processing
• Claims Processing
• Appraisal Processing
• Title Processing
• REO Processing