Technology & Outsourcing
Services Division

5 Park Plaza, Suite 1000,
Irvine, CA 92614

(866) 459-2021

Loss Mitigation Services

UTLS provides complete loss mitigation fulfillment services. Through our multiple U.S. based centers, UTLS provides customer contact (outreach and inbound), data collection, file review and preparation, document execution and final resolution (Forbearance, HAMP, HAFA or DIL).

Loss Mitigation Services

  • Borrower outreach programs
  • Forbearance
  • Customer hardship
  • ARM adjustments
  • Work-outs
  • Loan modifications
  • Short sales
  • Deed in lieu

Loss Mitigation Functions

  • Customer contact services
  • Borrower interview/data acquisition
  • Processing and fulfillment
  • Document management
    (distribution, collection, review and imaging).
  • Quality control reviews

Powered by BackInTheBlack® Technology

Our technology allows servicers to pre-qualify homeowners for repayment plans, PTP, HSA, HAMP, Mods, Short Sale and Deed in Lieu programs very early in the collection process.

UTLS' Loss Mitigation solutions allow clients to effectively manage their troubled assets end-to-end, quickly and proactively. UTLS provides clients with front end technology via BackInTheBlack® technology and back end fulfillment with our expert staff, which delivers rapid turn times, reduced losses and realized cost efficiencies.

As the industry's first web-based collections application, BackInTheBlack® has been transformed into a high-performing, end-to-end, comprehensive residential mortgage default servicing platform. A single hosted application, BackInTheBlack® manages the problem loan process from collections through REO disposition and claims filing. Most of all, BackInTheBlack® eliminates costly gaps in the problem loan management process.

BackInTheBlack® manages all investor guidelines GSE and private, ensuring that collectors accurately qualify homeowners for programs specific to investor’s requirements.




UTLS Loss Mitigation Advantages

  • BackInTheBlack® has been named by Fannie Mae as a strategic technology supplier
  • Through integration with Fannie Mae, BackInTheBlack® will always have the most current set of workout guidelines
  • Fannie Mae workouts performed using BackInTheBlack® are certified accurate by Fannie Mae
  • All workouts managed through BackInTheBlack will post electronically to Fannie Mae’s HSSN system
  • Reduced operational costs and losses
  • Reduced compliance risks
  • Accurate and Timely